Privacy Policy for AutoFix Garage

Effective Date: October 26, 2023

AutoFix Garage ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit our website, use our services, or interact with us in any way. We are located at 123 Main Street, Sunnyvale, CA 94086. Our phone number is 408-555-1212, and our email address is [email protected].

1. Information We Collect

We collect the following types of information:

• Personal Information: This includes your name, email address, phone number, postal address, and vehicle information (make, model, year, VIN) when you request services, schedule appointments, or contact us.
• Payment Information: When you pay for our services, we collect payment information such as your credit card number, expiration date, and billing address. This information is processed securely by our payment processor. We do not store your full credit card information on our servers.
• Log Data: Our servers automatically record information created by your use of our services ("Log Data"). Log Data may include information such as your IP address, browser type, referring/exit pages, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and clickstream data.
• Cookies and Similar Technologies: We use cookies, web beacons, and other similar technologies to collect information about your browsing activity on our website. Cookies are small data files stored on your device that help us improve our website and personalize your experience.

2. How We Use Your Information

We use your information for the following purposes:

• Providing Services: To schedule appointments, provide auto repair and maintenance services, process payments, and communicate with you about your service requests.
• Improving Our Services: To analyze website usage, track trends, and improve the functionality and content of our website and services.
• Marketing and Communication: To send you promotional emails, newsletters, and other marketing communications about our services and special offers. You can opt out of receiving these communications at any time.
• Customer Support: To respond to your inquiries, resolve disputes, and provide customer support.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.
• Security: To protect our website and services from fraud, unauthorized access, and other security threats.

3. How We Share Your Information

We may share your information with the following third parties:

• Service Providers: We share information with third-party service providers who assist us with payment processing, website hosting, email marketing, and other business operations. These service providers are contractually obligated to protect your information and only use it for the purposes we specify. Examples include our email marketing provider, MailBlast, and our payment processor, SecurePay.
• Business Partners: We may share information with our business partners who offer complementary services or products related to auto repair and maintenance. We will only share your information with your consent.
• Legal Authorities: We may disclose your information to legal authorities if required by law or legal process.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring company.

4. Data Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include:

• Encryption: We use encryption to protect sensitive information transmitted online.
• Firewalls: We use firewalls to protect our servers from unauthorized access.
• Access Controls: We restrict access to your information to authorized personnel only.
• Regular Security Audits: We conduct regular security audits to identify and address potential vulnerabilities.

However, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your information.

5. Your Rights

You have the following rights regarding your personal information:

• Access: You have the right to access the personal information we hold about you.
• Correction: You have the right to correct any inaccuracies in your personal information.
• Deletion: You have the right to request that we delete your personal information.
• Opt-out: You can opt out of receiving marketing communications from us at any time.
• Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format.

To exercise these rights, please contact us at [email protected] or 408-555-1212.

6. Cookies and Similar Technologies

We use cookies and similar technologies to collect information about your browsing activity on our website. You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

Specifically, we use cookies for:

• Essential Website Functions: These cookies allow you to navigate our site and use essential features.
• Performance and Analytics: These cookies help us understand how visitors interact with our website, allowing us to improve performance and user experience. We use Google Analytics, which employs cookies to anonymously track website traffic data. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
• Personalization: We may use cookies to remember your preferences and personalize your experience.

7. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. This typically means we will keep your data as long as you are an active customer and for a reasonable period afterward to address any potential issues or legal obligations.

8. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete the information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our website and update the effective date. Your continued use of our website or services after the effective date constitutes your acceptance of the revised Privacy Policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

AutoFix Garage
Attn: Data Protection Officer
123 Main Street
Sunnyvale, CA 94086
Phone: 408-555-1212
Email: [email protected]